How do I transfer my points in?
To transfer your reward points from another program in to SmileCity, you will need to visit the web site of the rewards program partner you wish to transfer from, find the option to transfer points to SmileCity, and then follow the instructions provided. Once your transfer in request is received from the transfer partner, it may take up to 4 weeks to be processed.
Why can't I transfer my points at the rate of 1 point for 1 point?
Each rewards program has different policies and requirements which affect the value of the points in that program. For this reason, you should never assume that points in one rewards program are equivalent in value to points in another rewards program. Also, there is often an administration cost associated with processing a points transfer, and this cost needs to be built into the points transfer rate. This is why reward points can rarely be transferred between programs at a ratio of 1:1.
Even though the transfer or redemption rate may not be 1:1, there are other benefits to transferring your points that may make it a worthwhile option for you.