What is SmileCity Exp?
Exp is how SmileCity tracks your loyalty and experience as an SmileCity member.
When you join, your Exp is 0, and as you visit the SmileCity web site, and "do stuff" on the site, your Exp grows. For example, you'll get 15 Exp the first time you earn points from an Email Offers email.
More Exp means more benefits and privileges for you.
Why does SmileCity track Exp?
An SmileCity member's points balance will go up and down as the member earns and then redeems rewards, and so using reward points to gauge whether someone is an experienced and loyal member is inaccurate. Since Exp is cumulative and never expires, it is a great way to determine how experienced a member is.
We feel that experienced and loyal SmileCity members deserve special privileges. So to qualify for a benefit or privilege, you just need to accumulate enough Exp.
How do I use my Exp?
You cannot 'use' or spend your Exp. Your Exp is just a measure of your experience level. As you meet qualification requirements, your benefits will automatically kick in.
How do I get more Exp?
Looking at your Exp statement
, you will see that there are two basic ways to accumulate Exp.
The first way involves doing basic SmileCity tasks for the first time. We call these Once-offs. You will only get Exp the very first time you do something from the Once-offs list.
The SmileCity 14 Question Quiz
is a great way to boost your Exp if you're a new member. You can attempt the quiz as many times as you want, so don't worry if you get some questions wrong. All the answers are available on this web site, so just take a look around!
The second method comes down to logging in to the web site regularly and shopping with SmileCity Reward Partners
- You will get 1 Exp for logging in to SmileCity at least once each week. The maximum Exp you can earn for logging in is 1 Exp per week, regardless of the number of times you login.
- You get 5 Exp each time you shop with a new SmileCity Online Shopping Reward Partner. The Exp is only awarded once the points are credited to your account, not when you make the purchase or when you claim for the points. This Exp can only be earned once per Reward Partner. You will not earn Exp the second and any subsequent times that you purchase from a particular Reward Partner.
When will I get my Exp?
Sometimes your Exp will not be awarded immediately. For example, if you requested a cash out, your Exp will not be awarded until your cash out request has been processed and the money has been transferred into your bank account. In some cases this may take up to 2 months.
Do I lose my Exp when I qualify for a benefit?
When you reach a certain level of Exp that qualifies you for something, you will still keep that Exp. You don't have to 'redeem' Exp at all.
Can I convert Exp to points?
No you cannot convert Exp into reward points.
Why does my Exp not add up to the total shown?
Your total Exp may be greater than the sum of the items shown in your statement. This is because in the past you may have earned Exp for a feature that has since been removed from the SmileCity website and hence removed from the Exp statement.
Can I buy more Exp?
If you pay to upgrade to SmileCity Gold membership
you can earn 120 Exp.
What is the difference between Exp and SmileCity Gold?
SmileCity Gold is a higher level of membership for those who want to make the most of all their rewards earning opportunities.
SmileCity Exp is a way of ensuring that loyal and long-time members are recognised and rewarded.
The two are linked in that upgrading to SmileCity Gold will give you a huge jump in your Exp.
We feel that members who pay for their membership are showing a commitment to the SmileCity program, and that is why they deserve the extra Exp.
What must I do to qualify for the Exp annual bonus?
To qualify for a free annual bonus you must reach 500 Exp by 31st October, and you must have earned at least 2,000 SmileCity reward points (from any source) in the previous 12 months, from 1 November of the preceeding year to 31 October.
Please note that your bonus may be in the form of bonus reward points, electronic vouchers, discount vouchers, or similar.
Annual bonuses will normally be processed and sent in December of each year, however delays may sometimes occur.
What does the star next to my username mean?
The star and status level next to your username is a badge representing the level of Exp you have attained. As your Exp balance grows, the colour of your star and your status level changes.
Your star and status level are displayed at the top of the page when you are signed in to SmileCity.
I have been a member for a long time, so why am I still a Newcomer or Novice?
Your star colour and status level are not related to the length of time you have been a member. They are related to your Exp balance. Exp is a measure of your experience as a SmileCity member. So to progress from "Newcomer" or "Novice" to the higher status levels, you must actually participate and be an active member of the program to earn more Exp.