Survey Sampling International, LLC and its parent, subsidiary and affiliated companies
(collectively “SSI”) provide sampling solutions and technology for survey research, providing
clients with access to consumer and business-to-business respondents via internet, telephone (both fixed/landline and
wireless/mobile), postal and multi-mode methodologies. SSI serves a vast array of for-profit and not-for profit
disclosure of personal data or personally identifiable information (“PII”) and other
information by SSI in connection with SSI’s Services (as defined herein). SSI’s Services provide you with the
opportunity to join a panel, participate in surveys administered by SSI or by third parties (whether as a panel member or
a non-panel member), use the websites associated with the panels, and receive and redeem rewards and incentives,
including, without limitation, sweepstakes entries, offered in connection with panel membership and/or the completion of
surveys (collectively “Services”). Surveys administered by third parties and the data
SSI’s Services is subject to SSI’s Terms and Conditions.
Your use of SSI’s Services is completely voluntary and therefore SSI’s processing of your PII in
applicable laws, codes, and regulations, and the codes of standards of applicable market and opinion survey research
associations, including, without limitation, CASRO and ESOMAR. For clarification, except for panels that have a separate
sponsor of the survey and that the survey instrument, and the survey results or survey data, are and will be owned by the
subsidiary and affiliated companies. All references to “us” or “we” refer to SSI.
All PII is stored on servers located in the United States, where SSI’s servers are located. If you reside outside of
the United States, your personal information will be transferred and exported to the United States and by agreeing to this
data and sensitive personal data, to the United States. SSI complies with the United States
(“US”) - European Union (“EU”) and US – Switzerland Safe
Harbor Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal
data from EU member countries and Switzerland. SSI has certified that it adheres to the Safe Harbor Privacy Principles of
notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor
program, and to view SSI’s certification page, please visit http://www.export.gov/safeharbor/.
(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth,
the unique identification number we assign to you (individually a “UID” and collectively
“UIDs”)”), reward, loyalty, or incentive account numbers and Sensitive Data (as defined
What information is collected by SSI, how is PII collected, and how is it used?
1. Information You Submit
SSI collects information from panel members during and after registration with a panel,
including, without limitation, during participation in a survey and in connection with the receipt and redemption of
rewards and incentives. When you sign up for a panel you will be asked to provide certain PII and demographic information,
including, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business
telephone numbers), email address(es), date of birth, and occupation/education, and racial and gender information. In
addition to the collection of PII mentioned above, during and subsequent to the registration process, you may be asked to
voluntarily provide or disclose Sensitive Data. “Sensitive Data” means PII that discloses or
reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin,
religious and philosophical beliefs and trade-union membership. Sensitive Data is used to target survey opportunities to
you. By way of clarification, by voluntarily disclosing Sensitive Data to SSI you expressly consent to the transfer and
exporting of Sensitive Data by SSI to the United States for storage and processing.
SSI collects PII and demographic information from non-panel members prior to and during participation in a survey.
You may submit, upload or transmit content or material, including, without limitation,
photos, videos and/or any other similar or related content or material (“User Content”). If
you submit User Content in connection with SSI’s Services (e.g., in connection with a client survey), the User
Content may become publicly available and may be shared with third parties including, without limitation, SSI’s
clients, clients of SSI’s clients and third party service providers. User Content should only include audio, video,
images, or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked
content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone
other than the user and should not contain any PII of or about anyone other than the user. If you would like information
about the identity of the sponsor of a survey in which you submit photos or videos, please contact SSI as set forth in
information on the specific survey (e.g., survey number, survey topic or subject matter, date you completed the survey,
2. Information Collected Through Automated Means.
SSI may also collect certain information automatically, such as information about: (i)
your device or computer and its capabilities, including, without limitation, the operating system, the applications or
programs on your device or computer, IP address, device carrier, device type, time zone, network status, browser type,
browser identifier, unique device identification number, carrier user ID (a number uniquely allocated to you by your
network provider), media access control address, international mobile equipment identity, locale and other information
that alone or in combination may be used to uniquely identify your device or computer; and (ii) your activities in
connection with SSI’s Services, including, without limitation, survey data and responses, and reward, incentive,
and/or sweepstakes information. In addition, Specific examples of this information, and the technology that collects
it, are below:
Social Media Information. You may be offered the opportunity to access
SSI’s Services through third party social media platforms. If you select such option, SSI may collect certain
profile information stored in your social media platform account.
Cookies are small files that store certain data on a device or computer. SSI may use
session and persistent cookies for several purposes including, without limitation, to provide a better survey experience,
quality control, validation, to enable or facilitate survey participation, tracking of completed surveys or other
completed actions, and for fraud detection and/or prevention. Session cookies expire when you close your browser.
Persistent cookies remain on your device or computer indefinitely until deleted.
SSI uses third parties to provide services and certain functionality to SSI, including,
SSI may from time-to-time engage a third party or third parties to either display
advertising on an SSI website(s) or to manage SSI’s advertising on other websites (for example on social media
sites). SSI’s third party partner(s) may use technologies such as cookies or identifying data elements to gather
information about your activities on SSI’s website(s) and/or on other websites in order to: (i) provide you with
advertising about SSI and its services and/or (ii) assist SSI in developing marketing and advertising campaigns designed
to target individuals who have a social and demographic profile similar to your social and demographic profile. If SSI is
conducting a re-targeting program and you wish to not participate in this re-targeting program, please opt-out via the
opt you out of being served advertisements and you will continue to receive generic advertisements.
SSI’s Online Ad Effectiveness Program.
In connection with SSI’s online ad effectiveness program, you can participate in
surveys regarding specific ads and promotions that SSI is testing for its clients. To facilitate the completion of these
surveys, SSI’s clients may write, set, or read cookies, locally shared/stored objects, flash cookies and/or any
other related technology (each a “Third Party Technology” and collectively the
“Third Party Technologies”). The Third Party Technologies may be written, set or read in
various locations, including, without limitation, SSI’s servers or systems. If you participate, your UID will be
stored in or associated with the Third Party Technology to allow you to be re-contacted about the online ad or promotion
and SSI’s client will use the Third Party Technology to determine whether you have seen, clicked on, or otherwise
interacted with the online ad or promotion. If you have interacted with the online ad or promotion, SSI’s client
will send your UID and the specific survey to SSI and SSI will provide you with the opportunity to complete the survey.
Additionally, if you participate, SSI may share your UID and data previously collected by SSI, including, without
limitation, age, gender, income, number of people in your household, education/education level, and employment status,
(“Audience Measurement Data”), to third parties, including, without limitation, SSI’s
subcontractors, partners, and/or clients for the purpose of audience measurement reporting on the advertisements,
campaigns, and websites that you visit, view, and/or click on. The Audience Measurement Data will be used to assist in
the creation, development, and implementation of websites, online advertisements, and other Internet and digital media
features, functionality, and campaigns. Audience Measurement Data may be shared in a single summary form (i.e. individual
respondent level) or aggregate summary form (i.e. group of respondents). In connection with SSI’s online ad
effectiveness program, cookies and/or other similar technology, and device identifiers (e.g., IDFAs, AAIDs, etc.) may be
used for the purpose of targeting advertisements to individuals.
If you live outside of the EU and you have not previously agreed to participate in the Online Ad Effectiveness Program, as
Cookie Notice: SSI values your privacy. Below please find a list of the cookies set or deployed by SSI and/or its
partners, clients, and/or subcontractors in connection with the Services. For certain cookies no opt-out mechanism is
provided. For the cookies with an opt-out mechanism, you can opt-out by clicking on the link provided below or by going to
the appropriate website and following the opt-out instructions.
A. Essential Cookies:
||Display the proper language
||NewRelic Performance Monitoring - Session Cookie
||FraudLogix Fraud Prevention
B. Advertising – Online Ad Effectiveness Program/Advertising
C. Analytics and Customisation – Data Collection
Log Files. SSI’s Services may automatically gather and store certain
information in log files, including, without limitation, data available from your web browser, including, without
limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp
and click stream data.
Digital Fingerprinting. Generally, digital fingerprinting assigns a unique
identifier to your device or computer based upon the device’s or computer’s technical settings, characteristics
and IP Address. SSI uses digital fingerprinting technology for quality control and validation purposes and fraud detection
and/or prevention, including, without limitation, identifying duplicate or fraudulent respondents. SSI may implement and
use digital fingerprinting directly or through a third party vendor.
Watermarking. Generally, watermarking involves placing a technology or
file on your device or computer to identify that it has previously been used to register with or access SSI’s
Services. Watermarking is used for quality control and validation purposes and fraud detection and/or prevention purposes.
SSI may engage in watermarking activities directly or through a third party vendor.
SSI’s Do Not Track Notice.
Do Not Track (“DNT
”) is a preference in your browser that you can set to notify websites that
you visit that you do not want the websites to collect certain information about you. SSI does not respond to DNT signals.
If you object to SSI’s practice with regards to DNT signals, you may opt-out from participation or use of
SSI’s services as described below.
In connection with SSI’s online ad effectiveness program, SSI permits SSI’s subcontractors, partners and/or
clients to drop, set, and/or write Third Party Technologies for the purpose of facilitating audience measurement and ad
recall survey activities. SSI is not responsible for any third party’s compliance with or response to DNT signals.
3. Information collected from Third Parties.
SSI may obtain PII and demographic and/or profile information from third parties,
including, without limitation, information services bureaus, data brokers, other sample suppliers, loyalty program
partners, and/or social media platforms. SSI may use the PII for various purposes, including, without limitation,
data validation, data append, fraud detection purposes, identifying surveys that may be of interest to you, facilitating
the awarding of reward or incentive currency for your completion of surveys, and/or sending you a one-time email to invite
you to participate in a survey and/or join a panel.
4. SSI's Use of Information.
collected through SSI’s Services as follows: (i) to communicate with you regarding your membership with a panel;
(ii) to communicate with you regarding your participation in a survey(s); (iii) to tailor survey opportunities to you;
(iv) to send you notifications of survey opportunities; (v) to comply with any and all legal obligations, including,
without limitation, tax obligations; (vi) to administer and manage SSI’s reward and incentive programs and fulfill
your requests for rewards and incentives; (vii) to facilitate your entry into SSI’s sweepstakes and promotions and
communicate with you regarding such entries; (viii) to update SSI’s records; (ix) to comply with any data
suppression obligations or requirements; (x) for fraud detection and/or prevention purposes; and (xi) as otherwise
What communications will I receive through SSI's Services?
SSI and/or SSI’s agents, processors, and/or vendors or subcontractors may contact you
or communicate with you as follows:
1. Via “push” notifications or SMS/text messages, if you expressly agree to
receive such communications, for participation in surveys.
2. Via email communications for the purpose of: (i) sending you survey invitations, (ii)
communicating with you regarding your survey participation (past, present and/or future), (iii) communicating with you
regarding reward or incentive information, inquiries, and/or redemption, (iv) sending you newsletters, (v) sending you
notices required to be provided hereunder or required by law, (vi) communicating with you regarding sweepstakes or prize
draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (vii)
responding to inquiries received from you.
3. Via telephone for the purpose of: (i) communicating with you on or about your survey
participation (past, present and/or future), (ii) communicating with you regarding reward or incentive information,
inquiries, and/or redemption, (iii) sending you notices required to be provided hereunder or required by law, (iv)
communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or
for such sweepstakes or prize draws, and (v) responding to inquiries from you. Additionally, SSI may use the business or
work telephone number you provide during panel registration or during completion of SSI’s business-to-business
profiler questionnaire to call you to verify: (a) your qualification for surveys designed for individuals working in
certain professional or business roles or capacities, and/or (b) your registration or qualification for a survey panel(s)
specifically designed for individuals in certain professions. The verification process may involve verifying information or
data you have previously provided or supplied to SSI.
Does SSI share PII and other information collected through SSI’s Services
with third parties?
SSI will disclose PII and other information collected through SSI’s Services to third
parties as follows:
1. With your consent, other than your consent to the processing and sharing described in
2. Pursuant to applicable law or in response to a subpoena or an order of a court or
3. To establish, exercise, or defend legal claims of an individual or SSI, including in
order to protect the safety of an individual or to protect SSI’s rights and/or property.
4. Between various panels if you sign up for more than one panel.
5. To a parent, subsidiary, or affiliate of SSI: (i) in the event of a reorganization or
6. To authorized agents and/or subcontractors of SSI and/or of SSI’s clients, who are
providing services, including, without limitation, data append services, data validation services, fraud detection and/or
prevention services, database-matching services, coding services, data segmentation services, and reward, incentive, and
sweepstakes related services.
7. To a client for limited market research related uses including, without limitation,
modeling, validation, fraud detection and/or prevention, data append, database segmentation, and reward, incentive, or
sweepstakes redemption, fulfillment, and/or entry in connection with your participation in or completion of a survey.
8. In connection with a change of ownership or control, including, without limitation, a
merger or an acquisition of any or all of SSI’s business assets, provided that the party receiving or acquiring the
PII agrees to use, protect, and maintain the security, integrity, and confidentiality of PII in accordance with this
9. To partners of SSI who offer incentives for use of SSI’s Services, solely for the
crediting of member accounts maintained by the partners for individuals who use or participate in SSI’s Services.
Additionally, UIDs and information collected by automated means are provided to third parties, including, without
limitation, clients, partners, agents and/or vendor for several purposes including, without limitation, identifying
respondents for re-contact surveys or communications, fraud detection and/or prevention, database matching, data
validation, data append, coding, data segmentation, and reward, incentive, sweepstakes or promotion related services
and/or developing aggregated data insights regarding survey respondents and providing a client(s) with access to and use
of the aggregated data insights.
With respect to information collected through SSI’s Services, SSI will provide
survey data and responses to SSI clients with no PII disclosed by SSI, other than UID. If you voluntarily disclose PII in
connection with your survey responses, and SSI collects the survey responses, SSI will transfer the survey responses, UID
and the voluntarily disclosed PII to SSI’s client. In addition, SSI may share geographic and/or demographic
data SSI collects from you during enrollment or through certain profile questions SSI may ask you. Such data may be shared
with third parties in single summary form (i.e. individual respondent level) or aggregate summary form (i.e. a group of
Generally, disclosures of PII by SSI to a third party, except for disclosures of UIDs,
are made pursuant to a written agreement between SSI and the third party, which, among other things, limits use of the
respondents. The disclosure is voluntary and, prior to collection, the client is required to enter into a written
agreement with SSI, which, among other things, limits use of the PII.
What if I want to tell a friend about SSI's Services?
If you would like to tell a friend about SSI’s Services you can use SSI’s
tell-a-friend feature. To use SSI’s tell-a-friend feature, you will need to complete SSI’s online form that
will require you to enter your name and email address. SSI will send you an email containing a link to SSI’s join
page. You can then forward the link to your friend.
Does SSI employ third parties to recruit individuals to use SSI's Services?
SSI may engage third parties to recruit individuals to use SSI’s Services including,
without limitation, to join a panel or participate in a survey. The recruitment activities may include, without
limitation, the third party placing banners or advertisements on websites or sending email communications offering the
collects the PII and does not cover or apply to the recruitment activities performed by the third parties.
How can I opt out of certain data collection and/or use?
There are multiple opt-out options for users of SSI’s Services:
Panel members may opt-out by: (i) following the instructions set forth in your membership account; (ii) clicking on the
unsubscribe link contained in a survey invitation and following the instructions on the opt-out web page; or (iii)
contacting us as set forth below.
You may opt out of email communications, by clicking the unsubscribe link in any email you receive from us or contacting
us as set forth below.
To delete or opt-out of the cookies used in connection with SSI’s Online Ad Effectiveness Program, please review the
You may opt out of sharing social media platform profile data by changing your
preference/profile settings with the social media platform regarding the sharing of data with third parties.
To delete all information collected by SSI please contact SSI as set forth below.
How long does SSI keep my PII and other information?
SSI will retain PII and other information relating to your use the Services during your
use of the Services and for up to one (1) year thereafter or such other period as may be required or permissible by
How can I access the PII and other information collected about me?
You may request access to review, correct, delete or to object to the processing of your
PII by contacting us as set forth below.
Does SSI collect data from children?
SSI believes it is important to protect the online privacy of children. Accordingly, SSI
adheres to Applicable Laws and Codes pertaining to the protection of children’s privacy, including, without
limitation, the Children's Online Privacy Protection Act of 1998 in the United States (as amended). SSI carefully
considers both privacy issues and parental concerns in connection with surveys involving individuals under the age of
eighteen (18). Certain countries where SSI operates and maintains a panel may prescribe an age threshold under which
parental consent is required for the collection of PII. SSI’s Services are not designed or intended for use by any
individual under such age thresholds. SSI does not knowingly collect PII from anyone under such age thresholds. If SSI
became aware that it had inadvertently collected PII from anyone under such age thresholds, SSI would promptly delete
such PII. For example, in the United States, SSI’s Services are not designed or intended for use by any individual
under the age of thirteen (13) and SSI does not knowingly collect PII from anyone under the age of thirteen (13).Parents,
guardians or other persons with parental rights are encouraged to contact SSI, as set forth below, to discuss this Privacy
Policy and their rights to access, review, correct, delete or object to the processing of PII of or about their child or
What security is available for the PII and other information collected through the
SSI maintains appropriate technical, administrative and physical safeguards to protect PII
and other information disclosed or collected by SSI. SSI reviews, monitors and evaluates its privacy practices and
protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile
network are not one hundred percent (100%) secure and SSI does not guarantee the security of transmissions. SSI is not
responsible for any errors by individuals in submitting PII to SSI.
Questions or Complaints Generally.
If you have any questions or complaints regarding SSI’s privacy practices and/or
correct, delete or object to the processing of PII, please contact us via email at email@example.com. SSI’s
In compliance with the US-EU and US-Swiss Safe Harbor Principles, SSI commits to resolve complaints about our
consumer's privacy and our collection or use of consumer's personal information. EU or Swiss citizens with inquiries of
Survey Sampling International, LLC
6 Research Drive, Shelton, Connecticut 06484 USA
p: (203) 567-7200/e: firstname.lastname@example.org
SSI has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Privacy
Principles to an independent dispute resolution mechanism, the CASRO SAFE HARBOR PROGRAM. If you do not receive timely
acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by SSI, please visit the CASRO
SAFE HARBOR PROGRAM website at https://www.casro.org/?complaintcasrosh for more information and to file a complaint.
Are there any companies within the SSI Group that may collect, store and process
Yes, please see the list of companies below:
Survey Sampling Europe BV - Weena 161, 3013 CK Rotterdam, Netherlands.
Survey Sampling Bulgaria EOOD - Triaditza area, #82, Patriarh Evtimii street, 1463, Sofia, Bulgaria.
SSI Denmark ApS – Frederiksholms Kanal 4B, DK-1220, Copenhagen K Copenhagen.
Survey Sampling France SASU - 22 rue de Dunkerque, 75010 Paris, France.
Survey Sampling Germany GmbH - Kaiserstrasse 13, 60311 Frankfurt am Main, Deutschland.
Survey Sampling RO S.R.L. - 12 Popa Sapca Street, Timisoara 300057.
Survey Sampling Spain S.L. - C/ Carranza, 25, 2ª planta, 28004, Madrid, Spain.
SSI Sweden AB - Drakens Gränd 8, 111 30 Stockholm, Sweden.
Survey Sampling UK Ltd. – India House, 2nd Floor 45 Curlew Street London SEI 2nd United Kingdom.
Survey Sampling Hong Kong Ltd. – 6/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong.
SSI Beijing Co. Ltd. – CBD International Mansion, Room 901A, No. 16 Yongandongli, Chaoyang District,
Beijing 100022, China.
Survey Sampling Australia Pty. Ltd. – Level 11, 131 York Street, Syndey NSW 2000, Australia.
Survey Sampling Singapore PTE Ltd. - #58 Republic Plaza, 9 Raffles Place, Singapore 048619.
Survey Sampling International Services Company S.De R.L. De C.V. – Cordoba 42, Piso 9, Col. Roma
Norte/Del. Cuauhtemoc, Mexico, D.F. 06700.
Survey Sampling Korea Ltd. – Level 4, 27-8, Gukjegeumyung-ro 8-gil Yeongdeungpo-gu, Seoul Korea 150-
Survey Sampling Japan GK – 3F KK Building, I-8-5, Shinkawa, Chuo-Ku, 104-0033, Tokyo, Japan.
SSI Do Brasil Pesquisa de Mercado Ltda. – Rua das Olimpiadas, 205 – 40 ander 04551-000, Sao
SSI Philippines Inc. – PIPC Bldg 7, MEPZ II, Basak, Lapu-Lapu, Cebu 6015, Philippines.
MRops Programming India Private Ltd. – 8th Floor, Block 1, My Home Hub, Madhapur, Hyderabad, TG 500081.
Mountain West Research Center L.C.
Survey Sampling Hungary Kft. – Csapo Street 42, 3rd Floor, 4032 Debrecen, Hungary.