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Question about Loyalty Status

You earn qualifying points by completing SmileCity surveys. The more surveys you complete, the higher your loyalty status level.

View the loyalty status levels and benefits

Remember, points that you earn from any other source, including surveys that you do not fully complete, do not count towards your qualifying total.

For status levels Bronze through to Platinum, the qualifying total you must accumulate is from all the points you have earned by completing surveys since you first joined SmileCity.

For the Platinum Plus status level, you must have already reached Platinum status, as well as accumulate the qualifying total of 8,000 points in one calendar year, for you to be eligible for Platinum Plus in the next calendar year.

Once you reach the required total points to qualify for the next level, the next time you login to SmileCity you'll be notified of your updated status.

If you are currently a Platinum member and qualify for Platinum Plus, your new Platinum Plus status will not start until the 1st January in the next calendar year.

Your progress towards the next loyalty status level is calculated automatically and you'll progress to your next level once you reach the required number of points.

If you qualify for bonus points from surveys, these are calculated and credited to your account once per week.

Remember that you only earn bonus points for completing surveys. Bonus points are not awarded on any other points that you earn.

Questions about Privacy

No. We do not sell or give away the contact details of our members and we carry no advertising on the site. We will never try to sell you a product or service, and companies who use our services have no direct access to your details.
Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the SmileCity website.
We need personal information about you for a number of industry specific reasons. Here are a few; to tailor survey invitations to you and to closely monitor fraudulent activity. For example, to avoid bias our projects are evenly targeted by residential postcode or your age and occupation (as one example). As we have a two members per household rule (to again eliminate bias in our sample) we need your data to cross reference. Your information also allows SSI to communicate with you about your panel membership and survey participation. Please refer to our Privacy Policy for more information.
It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of SmileCity. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the email and the reminder that will be sent. Your details will not be included on our members' list and you will not be contacted again. If you keep receiving e-mails you can click on the helpdesk link within every e-mail for further assistance.
Our website uses first and third party cookies and other technologies so that we can remember you, understand how you use our site and our surveys, and to prevent fraud.  To know more about this, you may visit our Privacy Policy.

Question about Verification

Safety and security is an important part of SmileCity. One way you can help with security is to verify your account. Verifying your account is also required before you can cash out your rewards.

SmileCity uses your phone number as part of the account verification process. Account verification is an important security measure.

The privacy of your phone number is assured. You will not receive telemarketing calls by supplying your number, as SmileCity does not share members' phone numbers with any other company or organisation. Please read our Privacy Policy for additional assurance.

If you don't own a mobile phone, you can choose to supply a landline telephone number instead, such as your home phone or your office phone.

1. Ensure you are signed in, then click on Verification in the Account menu.

2. If you haven't already, where it asks for a mobile phone number, enter your landline phone number instead. Don't forget to include the area code.

3. Only proceed with this step if you are close to the phone and ready to take a call. Press Yes, call me now and our automated system will proceed to give you a 5 digit number.

4. Enter that code in the space provided, and press Submit verification code. Your account will then show as verified if everything is submitted correctly.
If you have trouble verifying your landline phone number, please contact SmileCity

If you don't receive the mobile verification SMS within 24 hours of requesting it, please try again. If you are still not  able to receive it please contact SmileCity with details of the mobile network you are subscribed to.

To verify a mobile phone number, you will need to have your phone near you to receive an SMS.

1. Ensure you are signed in, then click on Verification in the Account menu.

2. To the right of the Mobile Phone No. area, click Send verification SMS.

3. You will receive the 5 digit code in a message.

4. Enter that code in the space provided, and press Submit verification code. Your account will then show as verified if everything is submitted correctly.

If you have trouble verifying your mobile phone number, please contact SmileCity.