Cashing Out

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Questions about Rewards

Whilst we can’t let you know the exact cent value of a point, please know that our rewards team are continually benchmarking our product to ensure you’ve the best experience possible.
To redeem your points, simply log in to your account and go to your Rewards page. You will find our reward options here. You just need to click on the specific tab to find details on each one of them and make your selection.
This depends on the retailer of the reward you choose. Any expiration dates will be clearly stated on the email sent after claiming for electronic vouchers and on the gift card mailed to you for physical vouchers.
No, once you have placed your order you cannot change your mind. Therefore, please kindly ensure that you double check all relevant details before placing your order.
On the My Account section of the SmileCity website you will be able to see the total number of survey points you have collected.
Your points do not expire. Your points balance will only decrease after you redeem your points for a reward. However, if you choose to leave the SmileCity panel, your points will be deleted along with your account. It is recommended that you redeem all remaining points before unsubscribing from the panel. (Go to the 'My Account' page on the 'Members' area to see all your points transactions.)
The points on your account are accumulated when you participate in a survey that carries points. The points are clearly shown in the survey invitation that you participate in. If you believe that you should have more points showing on your account, please forward the survey invitations and/or project numbers of the survey(s) that you took part in to our helpdesk. We are then able to check your reward history and award you these points, so that you are able to redeem them

Question about Instant Cash Out

Instant Cash Out is an exciting way to redeem your reward points. With Instant Cash Out, redemption of your points takes minutes, not weeks. You have many options to choose from, and it's simple to do.

With Instant Cash Out, you can use your reward points much faster. Depending on which options you choose, you could get your gift card and be ready to spend in Myer, David Jones or iTunes within a few minutes!

If you have a smartphone, Instant Cash Out allows you to carry your gift cards in your smartphone. Because they are in your phone, you never leave them at home, so they are always with you when are shopping. And they aren't cluttering up your purse or wallet.

However if you don't have a smartphone, that's ok too. You can access your gift cards and vouchers via any computer, and then print out a gift card to take to the store when you need to.

Redeeming SmileCity points using Instant Cash Out is fast and easy. In order to request a Cash Out, your SmileCity account must be fully verified.

Choose your Flexi eGift Card value. You can choose $10, $20, or $50, depending on how many points you have.

Confirm your selection and click Redeem. Your Flexi eGift Card will be emailed to you, to the email address that you registered in your SmileCity account.

Open your Flexi eGift Card, and then choose how you'd like to spend your rewards. There are a variety of gift cards and vouchers from leading shops and brands available. Follow the instructions on the eGift card or voucher to redeem.

Questions about PayPal

Signing up for PayPal is a quick and easy process! Simply go to PayPal's homepage through this link and sign up today:
All point redemption transactions will utilize the PayPal account which matches the email address used for your SmileCity correspondence. If you already have a PayPal account existing under an email address that is different from the one you used when registering with SmileCity, then you can simply add your SmileCity email address to your existing account. Click on “Log in” followed by "profile" / "email"/ "edit" / "add". *Please note: if the email address under your PayPal account does not match your SmileCity email address then you may experience difficulties when trying to make a claim. Once you have chosen the email address where you will receive your PayPal payment, you will not be able to change it.
Your points are turned into cash and can be collected via PayPal, for further information visit PayPal. 1. If you don’t have a PayPal account: Go to and click on 'Sign-up'. Be sure to Use your OpinionWorld member email address when you enter your details. 2. If you have a PayPal account, but with a different email address then please make sure you add your OpinionWorld member email address to your existing account. * Please note that if you do not yet have a PayPal account or if your PayPal account is configured to accept every payment manually you will have a maximum of 30 days to accept the payment. After a maximum of 30 days the payment expires and will be returned to OpinionWorld.

Questions about American Red Cross

Every month, we donate $10,000 to the American Red Cross in honor of the time you take to share your views.

You don't have to do anything other than continue taking surveys.

By sharing your opinion, you'll be helping people affected by countless crises around the world.
No. This donation is separate to your survey rewards and does not affect your points balance.

This does not constitute a donation on your behalf so is not tax deductible.