You earn qualifying points by completing SmileCity surveys. The more surveys you complete, the higher your loyalty status level.
View the loyalty status levels and benefits
Remember, points that you earn from any other source, including surveys that you do not fully complete, do not count towards your qualifying total.
For status levels Bronze through to Platinum, the qualifying total you must accumulate is from all the points you have earned by completing surveys since you first joined SmileCity.
For the Platinum Plus status level, you must have already reached Platinum status, as well as accumulate the qualifying total of 8,000 points in one calendar year, for you to be eligible for Platinum Plus in the next calendar year.
Once you reach the required total points to qualify for the next level, the next time you login to SmileCity you'll be notified of your updated status.
If you are currently a Platinum member and qualify for Platinum Plus, your new Platinum Plus status will not start until the 1st January in the next calendar year.